Privacy Policy
Effective Date: 01/07/2025
Mary St Dental Gympie (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and gender
- Medicare number or private health fund details
- Medical and dental history
- Payment information
- Other information relevant to your care or inquiry
2. How We Collect Information
We collect your personal information in several ways, including:
- When you book an appointment online, by phone, or in person
- When you complete medical or patient forms
- Through communication with our staff (e.g., email or phone)
- Via our website forms or online chat
- From referring doctors, specialists, or other third parties (with your consent)
3. How We Use Your Information
We collect and use your personal information to:
- Provide dental services and treatment
- Schedule and manage your appointments
- Communicate with you about your care
- Process payments and health fund claims
- Comply with legal obligations
- Improve our services and customer experience
4. Disclosure of Information
We may share your information with:
- Healthcare providers or specialists involved in your treatment
- Your private health fund or Medicare (where applicable)
- Regulatory bodies, if legally required
- IT service providers assisting with our systems (under confidentiality agreements)
- Emergency services, where required for your health or safety
We do not sell or rent your information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage systems, encryption, staff training, and strict access controls.
6. Website and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse traffic. These cookies do not personally identify you.
We may also collect non-identifying website usage data such as browser type, pages visited, and referring URLs.
7. Accessing or Correcting Your Information
You may request access to or correction of your personal information at any time. To do so, please contact us using the details below. We may ask for verification of identity for privacy reasons.
8. Complaints
If you believe your privacy has been breached, you can contact us directly. We will respond to your complaint promptly. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
Mary St Dental Gympie
208 Mary Street, Gympie QLD 4570
Phone: (07) 5482 2688
Email: reception@marystdental.com.au
Website: www.dixondental.com.au